Error messages are designed to help the user determine the source of a problem and carry out the necessary actions to resolve it.
Some of these errors come with a code which should be passed on to the support team.
When contacting our Support team, they may need the report generated by the diagnostic tool.
Error List
Error Code | View | Resolution |
|---|---|---|
AppServer code 400 |  | HYPERSIM is not correctly initialize. This error happens when some processes needed by HYPERSIM were either not started properly or cannot be reached. Action that could help:
If the error persists, contact OPAL-RT support. |
| Not enough cores available on the target. The model requires X cores (Y cores for the circuit, Z cores for the interface blocks) | The user must use a target with more available cores or delete elements from the model to match the limits of the current target. |
| Unable to reserve resources for the simulation. Invalid interface block IDs supplied for the reservation | The user must check the integrity of the Interface Blocks, and recreate them if necessary. |
| Unable to reserve resources for the simulation. Resources reservation failed | The problem requires support intervention. The user must generate a diagnostic report and provide it to OPAL-RT support. |
| The interface block XXX is incompatible with the target architecture | This error occurs when some interface blocks are not supported by the target architecture. For example, if an interface block is only compatible with Windows 64 bits, trying to run it on a 64 bits Linux target will generate this error. |
| Not enough cores available on the target. The model requires X cores (Y cores for the circuit, Z cores for the interface blocks) | The user must use a target with more available cores or delete elements from the model to match the limits of the current target. This error can occur when the architectural constraint between target nodes in a cluster environment and interface blocks is not respected. |
| Internal error: please contact the support and provide your logs%!(EXTRA string=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX) (Unicon code 010001)”. An exception occurred while initializing the Unicon project. | The problem requires support intervention. The user must generate a diagnostic report and provide it to OPAL-RT support. |
| Interface block not found. Recreate the Interface Block | The user must delete the interface block and regenerate it in HYPERSIM. If the error persists or happen frequently, the user must generate a diagnostic report and provide it to OPAL-RT support. |
| Critical error. Please contact the support and provide your logs : [erreur details] | The problem requires support intervention. The user must generate a diagnostic report and provide it to OPAL-RT support. |
| Critical error. Please contact the support and provide your logs : [erreur details] | The problem requires support intervention. The user must generate a diagnostic report and provide it to OPAL-RT support. |
| Critical error. Please contact the support and provide your logs : [erreur details] | The problem requires support intervention. The user must generate a diagnostic report and provide it to OPAL-RT support. |
| Could not establish connection with Hypersim gRPC server on port : %s. HYPERSIM port : XXXXX | Try to restart HYPERSIM. If this does not solve the problem, contact support and provide the diagnostic report. |
| Invalid parameter value: [parameter name] = [parameter value] | The interface block parameter is not compatible with the new value entered. Choose a new compatible value. |
| The target is not available for simulation. It may be used by another user. (Detailed error: XXXXXXXXX) | This error can happen when:
Restarting the target will normally solve this issue. If the problem persists, contact support and provide the diagnostic report. |
Internal error : project was not correctly initialized | Try to restart HYPERSIM. If this does not solve the problem, contact support and provide the diagnostic report. | |
|  | This error can happen when HYPERSIM was not installed correctly on the target, or when some network ports used by HYPERSIM are blocked on the target side. Contact support and provide the diagnostic report. |