Diagnostic allows users to gather all the relevant logs of the simulation in a single zip file. After the diagnostic has been run, its output can be sent for support.

Diagnostic is accessed through the HYPERSIM ribbon.

When contacting our Support team, they may need the report generated by the diagnostic.

Target Manager is another diagnostic available. It provides a detailed report of the target's current state and is often requested by the support team to help diagnose issues.

Description

There are two sections available through the Diagnostic interface:

Report Information
Save Report

Report Information	Localhost Logs	Allows to get the log files from the localhost.
Report Information	Target Logs	Allows to get the log files from the target.
Save Report	Report file location	Allows to specify the folder where the report will be saved.
Save Report	Generate Report	Allows to create the report and save it in the specified zip folder.

Logs

Here is a list of all the logs available in the report folder.

Localhost

Unicon: Logs link to https://opal-rt.atlassian.net/wiki/spaces/PDASH/overview
AppServer: Logs link to https://opal-rt.atlassian.net/wiki/spaces/PDASH/overview
Maestro
HyperWorks
HyWorks: HypConsole tab in the UI
Hypersim: [Model].ecf tab in the UI
HyCore/HyServer
Simulation: simout tab in the UI

Target

Maestro
HyCore/HyServer
Simulatiom: simout tab in the UI